Legal
Everything about how this website works, how your personal and health information is handled, and the terms that apply to Communio's services. If anything here is unclear, just ask — we're happy to explain.
Last updated: [DD Month YYYY]
This website is operated by Communio Allied Health Services ("Communio", "we", "us", "our").
By using this website you agree to these terms. If you don't agree, please don't use the site.
You may browse this website and print or download pages for your own personal, non-commercial use. You must not use the site in a way that is unlawful, that could damage or impair it, or that interferes with anyone else's use of it — including attempting to gain unauthorised access, introducing malicious code, or sending spam through the enquiry forms.
Unless stated otherwise, all content on this website — including text, graphics, the Communio name, logo and brand elements, and the site's design — is owned by or licensed to Communio and protected by Australian and international copyright and trade mark laws. You may not copy, reproduce, republish, adapt or distribute it, other than as permitted by the Copyright Act 1968 (Cth) or with our written permission.
We may link to external websites, such as government, NDIS or aged-care resources. Those links are for convenience only; we don't control and aren't responsible for their content, availability or privacy practices.
We aim to keep the site available and accurate, but we don't guarantee it will be uninterrupted, error-free or free of viruses. We may change, suspend or remove any part of the site at any time.
The information on this website is general in nature. It is not clinical advice and is not a substitute for an individual assessment by a qualified health professional who knows your circumstances. Please don't act, or stop acting, on anything here without getting advice specific to you.
Information about the NDIS, My Aged Care, Support at Home and other funding schemes is a plain-English summary and may change. Always check current details with the relevant agency or your plan manager.
If you or someone else is in immediate danger, call 000. For crisis support, call Lifeline on 13 11 14 (24/7).
We respect your privacy. This policy explains how Communio collects, holds, uses and discloses personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a health service provider, we are covered by the Privacy Act regardless of our size. We also comply with [applicable state health records legislation].
Health information is "sensitive information" under the Privacy Act. We only collect it with your consent (or your authorised representative's consent), or where the law otherwise permits, and only when it's reasonably necessary to provide our services.
Usually directly from you — through the website's referral and contact forms, by email, by phone, or during assessments and sessions. With your consent, we may also collect information from referrers, family members, carers, GPs, specialists, support coordinators, plan managers, aged-care providers, the NDIA or My Aged Care. If someone refers you to us, we'll let you know what we've received and from whom.
We don't use your information for direct marketing, and we never sell it.
Only as needed for the purposes above, and only with your consent unless the law requires or permits otherwise. This may include: your GP and other treating health professionals; the NDIA, your plan manager or support coordinator; My Aged Care, Services Australia or your aged-care provider; equipment suppliers and tradespeople (for home modifications); and our professional advisers and insurers.
We may also disclose information without consent where required or authorised by law — for example, to lessen or prevent a serious threat to someone's life, health or safety, to meet mandatory reporting obligations, or in response to a subpoena or court order.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Records are kept in secure, access-controlled systems. We use [practice-management software] and [email provider] to store records and correspondence.
Some of these providers may store data on servers outside Australia. If the website's form delivery service is enabled, form submissions are processed by Formspree, whose servers are in the United States. Where information is held overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Health records are kept for the periods required by law — generally at least 7 years from the last service for adults, and for a person who was under 18 at the time, until they turn 25. After that, records are securely destroyed or de-identified.
You can ask general questions without identifying yourself or by using a pseudonym. However, we can't provide clinical services or claim funding without identifying you.
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@communio.com.au. We'll respond within 30 days. There's no charge to make a request; we may charge a reasonable fee for copying large records, and we'll tell you first. If we refuse access or correction, we'll explain why in writing, as the law allows.
If a data breach is likely to cause serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
If you have a concern about how we've handled your information, please contact us first — we'll acknowledge it within 2 business days and aim to resolve it within 30 days. If you're not satisfied, you can contact the OAIC on 1300 363 992 or at oaic.gov.au.
This website does not use cookies, analytics, advertising trackers or third-party embeds, and it doesn't load resources from other websites — fonts and images are hosted with the site. The only information we receive through the website is what you choose to send us through a form or email.
Our web host may keep standard server logs (such as IP address, browser type and pages requested) for security and maintenance. If we ever introduce cookies or analytics, we'll update this section first.
Anyone can make a referral, but we'll only provide services with the informed consent of the client or their authorised representative (such as a guardian or nominee). You can withdraw consent at any time.
Before services start, we'll give you a written quote and — for NDIS participants — a service agreement setting out the supports, prices, travel, cancellation and payment terms. The service agreement, together with these terms, forms our agreement with you.
Please give as much notice as you can if you need to cancel or reschedule. For NDIS participants, short-notice cancellations and no-shows may be charged as permitted by the current NDIS Pricing Arrangements and Price Limits and your service agreement. For private clients, cancellations with less than [2 business days'] notice may incur a fee of up to [100%] of the session fee. We'll never charge a cancellation fee without it being set out in writing first.
Reports and recommendations reflect our independent professional opinion at the time of assessment. We can't guarantee any funding outcome — decisions rest with the NDIA, My Aged Care, your provider or other funding bodies.
Because we visit homes and community settings, we may postpone a visit if there is a risk to anyone's health or safety (for example, an unrestrained animal or an infectious illness). We'll always talk it through with you and reschedule.
Feedback — good or bad — helps us do better, and raising a concern will never affect the service you receive. Please contact us by email or phone, or ask someone (a family member, carer or advocate) to contact us for you. We'll acknowledge your complaint within 2 business days, keep you informed, and aim to resolve it within 30 days.
If you're not satisfied with our response, or would prefer to go straight to an independent body, you can contact:
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this website or in our terms excludes, restricts or modifies any right or remedy you have under that law or any other law that can't be excluded.
Subject to that, and to the extent permitted by law, Communio is not liable for any loss or damage arising from your use of this website, from reliance on its general information, or from any website we link to. Where our liability for breach of a consumer guarantee can lawfully be limited, it is limited to supplying the services again or paying the cost of having them supplied again.
We want everyone to be able to use this website. It is designed to work with keyboards, screen readers and zoom, respects reduced-motion settings, and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
If something doesn't work for you, or you'd like information in another format, please tell us and we'll help. You can also contact us through the National Relay Service (133 677) or with an interpreter through TIS National (131 450) — both free.
These terms are governed by the laws of [State], Australia, and you submit to the non-exclusive jurisdiction of its courts.
We may update this page from time to time — for example, when the law or our services change. The "last updated" date at the top shows when it was last revised. If a change significantly affects how we handle your personal information, we'll let current clients know.
Questions about anything on this page? Email hello@communio.com.au or visit the contact page.
